Returns & Refunds Policy

Last updated: September 18, 2025

At Ffashion Studio, our mission is to create meaningful, customized keepsakes for pet lovers around the world.
We stand behind the quality of our products and want you to be 100% satisfied with your order.

This policy outlines when and how refunds, returns, and exchanges apply.

100% Money-Back Guarantee

We proudly offer a 100% Money-Back Guarantee on selected products to ensure your peace of mind.

Eligible Products:

  • Custom Car Vent Clips

  • Custom Pet Portrait Stamp

  • Custom Plush Pins

  • Custom Jewelry

Refund Timeframe:
You must contact us within 30 days of receiving your item to be eligible for a refund or exchange.

Plush Alterations

We are dedicated to capturing your pet’s unique personality through our hand-crafted plush dolls.

If the finished product doesn’t quite match your expectations, our team will work closely with you to make adjustments until we capture your pet’s likeness more accurately.

Important Note:
Once you choose to proceed with a Plush Alteration, you waive your eligibility for a full refund under our Money-Back Guarantee.

Refunds

If you prefer not to proceed with an alteration, you are eligible for a full refund on all eligible products.

To initiate a refund, simply contact our Customer Care Team at:
📧 Email: info@ffashionstudio.com
⏳ Deadline: Within 30 days of receiving your item.

Non-Refundable Products

The following products cannot be refunded or returned unless they arrive damaged, defective, or with a quality issue not related to the image submitted:

  • Custom Mugs

  • Custom Blankets

  • Custom Socks

  • Custom Pajamas

  • Custom Pillows

  • Custom Pet Portraits (including Oil Paintings & 3D Acrylic Portraits)

  • Custom Knit Sweaters

  • Tumblers

  • All Apparel (T-shirts, Hoodies, Sweatshirts, etc.)

  • Pet Accessories

  • Gift Wrapping Paper

  • Gift Cards

If your order was lost or damaged during shipping, or there was a manufacturing quality issue on our side,
we will remake and reship your order at no extra cost.

International Orders:

  • International shipping fees, duties, taxes, and rush fees are non-refundable.

Return Shipping

In most cases, you do NOT need to send the product back.
If a return is required, our team will guide you through the process step-by-step.

Exchanges

If your item is incorrect, defective, or damaged upon arrival, we will remake or replace it free of charge.
Please contact us within 30 days of delivery.

Definition of Incorrect Products:

  • Item arrives broken or damaged.

  • Item does not match your customization selections
    (e.g., you selected a sitting position but received a standing position).

  • Our team made an error, such as misspelled labels or wrong details.

  • Item is defective, such as split seams or faulty stitching.

Lost or Damaged Orders

  • If your order arrives damaged, please send a clear photo to
    📧 Email: info@ffashionstudio.com
    We will immediately remake and ship a replacement.

  • Tracking:
    All orders include tracking numbers. If your order has not arrived within 30 days of shipment, contact us immediately.

  • Marked as Delivered but Not Received:
    Please allow 10 days after the tracking shows “Delivered”.
    If the package still hasn’t arrived, reach out to us.

Note:
For packages marked as delivered but missing, we will offer a one-time courtesy replacement after receiving a missing package claim number from the courier.
Refunds are not available for these cases.

Delivery Guidelines

  • Couriers may contact you directly using the phone number provided at checkout.

  • Delivery will be attempted two times before the package is returned to us.

  • Returned orders will be refunded to the original payment method,
    but international shipping costs are non-refundable.

Additional Information

Gift Cards

  • Non-refundable under any circumstances.

  • Refunds for orders paid with gift cards will be credited back to the original gift card.

Duties & International Fees

  • Customers are responsible for all duties, taxes, and customs fees imposed by their local authorities.

  • Ffashion Studio is not responsible for these additional charges.

  • Shipping, duties, and rush fees are non-refundable.

Coupons & Discounts

  • Discounts must be applied at checkout.

  • We cannot apply coupons retroactively after an order has been placed.

Free Gifts

If your order included a free promotional gift, it must be returned along with your product to receive a full refund.
If not returned, the refund amount will be reduced by the value of the gift.

Refund Timelines

  • Approved refunds are processed within 5–7 business days.

  • You will receive an email confirmation once your refund has been issued.

  • Please allow 3–5 additional business days for your bank or credit card company to post the refund.

If you haven’t received your refund:

  1. Contact your bank or credit card provider.

  2. If the issue is not resolved, email us at info@ffashionstudio.com.

Order Cancellations

  • Orders can be cancelled for a full refund only before production begins.

  • Once production starts, the order cannot be cancelled.

To request a cancellation:
📧 Email: info@ffashionstudio.com

Contact Us

If you need help with a return, refund, or exchange, please reach out to our Customer Care Team:

Our Commitment

At Ffashion Studio, every order represents a precious memory.
We are committed to providing you with exceptional service and ensuring that each custom product brings joy, comfort, and healing to you and your family.