Each Pet Memorial Frame is individually handcrafted with great care to ensure every detail honors your beloved pet.
🕯️ Production Time: Typically takes 5–7 business days to complete your custom frame, depending on design and personalization options.
📦 Delivery Time:
U.S. orders: Usually arrive within 7–15 business days after shipping.
International orders: May take 10–20 business days, depending on your location and local customs.
We’ll send you a tracking number once your order is shipped, so you can follow every step as your memorial frame makes its way home.

We understand how much your pet means to you — they’re not just a companion, but family. Our goal is to help you preserve their memory through a beautifully crafted memorial frame that reflects love, warmth, and respect.
Please note that each frame is hand-assembled with natural materials, and slight variations in wood grain, candle color, or light tone may occur. These subtle differences make every piece unique — just like your beloved pet.
Every Guiding Light and Hair Bottle is carefully positioned to honor your pet’s presence and keep their memory glowing gently in your home. It’s not about perfect uniformity, but about a heartfelt tribute made with care and meaning.

Our Pet Memorial Frames are carefully handcrafted using premium natural wood, combined with a soft guiding light, glass hair bottle, and warm candle accents. Each piece is designed to reflect both quality and emotional warmth.
If you have special material preferences — such as a darker wood tone or customized candle style — please contact our customer service team. We’re happy to help personalize your memorial frame to best honor your beloved pet.

Yes! Our website is set up for international ordering, and international customers can pay with either a credit card or PayPal. Please note that you might be required by your country of origin to pay duties and taxes when you receive your order and that Ffashion Studio is not responsible for these fees as they are imposed by your country's government.

Yes, absolutely. Each Pet Memorial Frame can be personalized with your pet’s name, date, or a heartfelt message to make it truly one-of-a-kind.
Our design team will carefully add your custom text directly onto the photo, based on the name, date, or message you provide, ensuring it complements the overall design beautifully. You can simply leave your desired wording in the “Personalization Note” section at checkout or contact our customer service team for assistance.
This thoughtful touch transforms your memorial frame into a deeply meaningful keepsake, keeping your beloved companion’s memory alive with love and dignity.

Yes, you can upload multiple photos if you'd like our design team to help choose the best one. Our artists will carefully review each image and select the clearest, most expressive photo to ensure your Pet Memorial Frame truly reflects your beloved companion's spirit.
If you’d like a collage design or multiple pets featured in one frame, please leave a note in the “Personalization Note” section at checkout or contact our customer service team. Additional customization fees may apply depending on the complexity of your request.
Every detail is handled with care — our goal is to create a frame that captures love, warmth, and beautiful remembrance.

Customer satisfaction is our utmost priority, making us the leading destination for custom royal portraits. We are committed to ensuring that you love your portrait, and we will go above and beyond to achieve that.

Lost Painting Guarantee

In the rare event that the painting is lost by the courier shipping agent, we will promptly send you a new canvas at absolutely no charge.

Artwork Damage

If your painting arrives damaged, please contact our customer support. We will quickly print and ship a new canvas to you, completely free of charge.

100% Satisfaction

Upon receiving the portrait, if you are not completely satisfied with it, you have the option to return it in its original packaging within 30 days of receipt for a full refund. Please contact us for the return address.